We offer exchanges and returns (for refund or store credit) within 21 days of shipping provided your item is undamaged, unaltered and unwashed. For exchanges and returns for store credit (and for damaged/defective goods), we'll cover the cost of your return shipping. For refunds, we'll refund your order minus the cost of return shipping.
If you live in the New York City area, you can exchange/return your item at one of our events for free, provided you contact us within 21 days of shipping and meet the terms above.
To start an exchange or return, send us an email at firstname.lastname@example.org and specify the item and we'll send you a return shipping label. Exchanges are subject to availability. Package your item securely and mail it to:
135 Jackson St, #2A
Brooklyn, NY 11211
Once your item is received, we'll notify you, and if the condition checks out, your exchange/return will be processed. If you are shipping over $75 of goods, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.