Refund/Exchange Policy


We offer exchanges within 21 days of shipping provided your item is undamaged, unaltered and unwashed. You will be responsible for paying for shipping costs for returning your item. (If you received damaged/defective goods, however, we will cover your return shipping costs.) If you live in the New York City area, you can exchange your shirt at one of our events for free, provided you contact us within 21 days of shipping and meet the terms above. We offer no refunds at this time.

To start an exchange, send us an email at koo@brooklynpoets.org and let us know which item you would like to exchange your item for. Exchanges are subject to availability. Package your item securely with the original receipt and mail it to:

Brooklyn Poets
135 Jackson St, #2A
Brooklyn, NY 11211

Once your item is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed. Depending on where you live, the time it may take for your exchanged item to reach you may vary.

If you are shipping over $75 of goods, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.